OFFICE POLICIES

Health Plans

Arizona Asthma & Allergy Institute is a contracted provider for most major health plans. The following is a partial listing of contracted health plans. If your health plan is not listed, or if you have questions about coverage, please call our business office at 623-935-3000 x 1410.

Aetna
Arizona Foundation for Medical Care
Banner Health Plan (formerly Primecare)
Blue Cross / Blue Shield of Arizona
Bridgeway Health Plan
Cigna
Community Care (formerly APIPA)
Coventry (formerly First Health)
Great West
Health Net
HonorHealth
Humana
Lifeprint (formerly Secure Horizons)
Medicare
MultiPlan
PacifiCare
TriCare
United Health Care


AAAI Statement on Electronic Smoking Devices

AAAI, as a specialty medical practice treating patients with asthma and allergies, is a tobacco – free environment. Smoking materials, including electronic devices using water vapor, can cause serious reactions in sensitive patients, and are prohibited at all times in all AAAI offices.


Patients w/ Service Dogs

Arizona Asthma & Allergy Institute accommodates patients who are accompanied by service dogs, but like other Allergy practices, must do so in a manner that does not compromise other patients who may be allergic to dogs.

If you plan on bringing a service dog to your appointment, please contact the scheduling office at 602-843-2991 in advance of your appointment and explain that you will be accompanied by a service dog.

We will be happy to arrange a special accommodation for you and your service dog.


After Hours On-Call Procedures

– AAAI providers take call for patients after the close of office hours for emergencies.

– We advise patients who have an emergency to first call 911, or go directly to the nearest Emergency Room or Urgent Care Center, as this is will provide the best care.

– We are available to speak to patients after hours for non-emergent or urgent matters until 10:00 pm, Monday through Friday.

– At other hours, or on weekends and holidays, AAAI providers will be available only to speak to physicians and pharmacies that are involved with our patients’ care, for purposes of consultation.

– We do not do routine medication refills or prescribe antibiotics after office hours. If these are urgently needed after office hours, the patient should seek immediate medical evaluation by another physician.


Hospitals

We maintain staff privileges at the following hospitals:

• Banner Thunderbird Medical Center
• Banner Gateway Medical Center
• Phoenix Children’s Hospital
• Banner University Medical Center – Phoenix (formerly Banner Good Samaritan Medical Center)
• HonorHealth Scottsdale Shea Medical Center
• Banner Desert Medical Center
• Banner Estrella Medical Center


Prescription Refills

Certain prescription medications require follow up with your doctor before they can safely be refilled. Please have your pharmacist call our office at least 48 hours before you run out of your medicine. Our staff will respond to all refill requests by the end of the following business day. Routine prescriptions will not be filled after office hours. Patients must be seen by a physician generally every six months for asthma and every 12 months for allergies to obtain prescription medications.


Laboratory & X-Ray Results

Our office will notify you of all significant abnormal laboratory studies or x-ray results. We do not routinely notify you of normal results.


Fees & Insurance

Our fees are comparable with specialists who have similar training and experience. Our fees are available for patient review at any time. Please feel free to talk with a billing representative about any questions you may have.

We file primary insurance as a courtesy for all of our new patients. Please bring your insurance card and a claim form with you and keep our office informed of all insurance changes and special needs.

***Attention Patients with coverage through the Affordable Care Act (“Obamacare”) Medical Exchange Plans*** – As of January 1, 2017 AAAI providers will participate with Ambetter Federal Marketplace Plans offered through Healthnet for residents of Maricopa and Pima counties.

Payment Policy

Payment is expected at the time of service by cash, debit card, check, VISA, Mastercard, Discover, or American Express. Patients are responsible for the appropriate deductible and co-insurance. For members of health plans in which we participate the appropriate deductible, copay, or patients portion will be collected.

Your insurance is a contract between you and your insurance company. You are responsible for all bills regardless of the type of insurance coverage you may have. Please contact your insurance company to verify coverage for our services. We allow 60 days for your insurance carrier to pay. After that time the unpaid balance is due and payable by the patient.

Welcome To Our Practice!

Thank you for choosing AAAI to partner in your healthcare needs. We are committed to providing you with quality and affordable health care. Below are our office and financial policies. Please take a moment to read this in its entirety. If you require additional clarification, or have questions about these policies, please contact our office and we will happy to assist you. A copy will be provided upon request.

  • Phones. Telephones are answered Monday thru Friday from 8:00 am to 5:00 pm.
  • Emergencies. Our practice has limited coverage for patient emergencies that may occur after hours. If a problem arises  between 5:00pm and 10:00pm on weekdays, simply call the office at (602) 843-2991 and the answering service will contact the doctor on call. Your call will be returned in a timely manner. Please note that routine prescription refills and referrals are not considered emergencies and will not be done after hours.
  • Prescriptions. All prescription refill requests should be called into your pharmacy. Your pharmacy will then contact the office if authorization is needed. Your refill requests will be handled by the practice within 24 hours after your pharmacy’s request is received.
  • Test Results. Should you have any laboratory work or other diagnostic testing done through our practice, you will be notified of the results as soon as they are available. All results must first be reviewed by the provider. After review, you will be notified.
  • Records Release. It takes our office 5 business days to process medical records requests. Medical records will be released to any physician upon your written request and authorization as a courtesy. The fee for “non-treatment” medical records release is $6.50 and payment is required upon release of the medical record(s).
  • Forms Completion. Completion of forms for insurance purposes, such as application for insurance coverage, disability, or FMLA leave, will be billed to the patient, or representative that requests completion of the forms, at a fee of $30.
  • Telephone Consultations. Our office charges for telephone consultations initiated by the patient or the patient’s guardian. Fees are updated in conjunction with the Center for Medicare and Medicaid Services fee schedule updates.
  • Referrals/Authorizations. Referrals/authorizations from your Primary Care Physician or Insurance Carrier approving visits to our office, diagnostic facilities, or labs can take several days to retrieve. You are required to contact your Primary Care Physician (PCP) at least 1 week in advance to notify them of your appointment. Failure to do so my result in your referral/authorization being denied by your PCP and/or insurance company; therefore making you responsible for any and all charges incurred during your visit.

Insurance and Payment Policy

  • Proof of Insurance. We ask that you present your insurance card to us at every visit. If you fail to provide us with the correct insurance information at each visit, you may be responsible for payment for all services provided.
    • Your health insurance contract is between you and your insurance company. Knowing your insurance benefits is your responsibility. Any questions or complaints regarding your coverage should be directed to your insurance company.
    • We are contracted with most insurance plans. If you are not insured by a plan we are contracted with, payment in full is expected at the time of service. If you are insured by a plan we are contracted with but don’t have an up-to-date insurance card, payment in full is required until we can verify your coverage.
    • If you are uninsured please contact our Business Office at (602) 843-2991, and dial ext. 8071, to obtain quotes for impending services.
  • Co-Payments/Deductibles. Your insurance company requires us to collect co-payments and/or deductibles at the time of service. Waiver of co-payments and/or deductibles may constitute fraud under state and federal law and/or the contract terms of your insurance company. Please help us in upholding the law, and complying with the contract terms of your insurance company, by paying your co-payment and/or deductible at each visit.
  • Non-covered Services. Please be aware that some or all of the services you receive may be non-covered or not considered medically necessary by your insurer. You must pay for these services in full.
  • Claims Submission. We will submit your claims and assist you in any way we reasonably can to help you get your claim(s) paid. Your insurance company may need you to supply certain information directly. It is your responsibility to promptly comply with their request.
  • Account Balances.Account balances are to be paid in full unless acceptable payment arrangements have been established with our billing office.
    • Payments made to satisfy account balance(s) will always be applied to oldest date(s) of
      service.
    • If you need assistance coordinating payment from your insurance company, establishing a
      payment plan, or have difficulty making your co-pay or deductible, please contact the
      Business Office at (602) 843-2991, ext. 8071.
    • It may be necessary for our business office to contact you regarding your bill. Phone calls are made to the phone number(s) that you provide on the Patient Registration Form. This serves
      as notification that we may contact your mobile phone for verbal communication if it is listed in your paperwork. If you do not wish to be contacted on your mobile phone, please provide us with an alternate number where you prefer to be reached.
    • Unpaid balances over 90 days will be referred to a collection agency for resolution.
    • Non-payment of account balances and/or account balances placed with a collection agency will result in your records being placed in an “inactive” status, and you will be discharged from our
      medical practice. Discharged patients may not register for future appointments or receive subsequent medical care for any reason from AAAI until the account balances are fully satisfied. No exceptions will be made for urgent or emergent care needs for a former patient with inactivated records for any reason. If your records are inactivated and you become ill or have an urgent or emergent medical condition, you should seek help at the nearest hospital emergency room, urgent care center, or from your primary care physician.
    • Outside collection action may result in additional fees for which you will be responsible. These fees include, but not limited to, collection fees, attorney fees, and court fees.
  • Allergy Immunotherapy (Allergy Shots). Allergy immunotherapy is a highly effective and affordable treatment for severe allergies affecting quality of life. Allergy Serum is mixed annually and contains enough doses to cover the recommended yearly regimen. Most insurance plans cover allergy immunotherapy and will generally pay a portion of the charges billed for this service.

    The out-of-pocket cost to the patient for this service is determined by your individual insurance plan benefit and related copay(s), co-insurance and/or deductible. High Deductible Health Plans (HDHPs) typically result in a higher cost share for the patient; however, we offer many flexible payment options to help you and insure you receive the medical care that you need. If you are interested in allergy immunotherapy and would like a customized estimate based on your specific insurance plan, please contact our business office at 602-843-2991, ext. 8071, and a member of our friendly billing team will be happy to assist you.

    o Pre-Registration. When you schedule an appointment for any of our office locations, you may be contacted by one of our Pre-Registration staff to obtain and/or verify your demographic and insurance information prior to your visit. Providing this information will save you time the day of your service. The Pre-Registrar will take time to explain your insurance coverage and any deductibles or co- insurance that may be due from you.

    o Notification of Health Insurance Changes. If your health plan has changed, you are responsible for notifying us as soon as possible. If we are not aware of the change(s), you could be held liable for the full cost of your visit by your health plan. Shot Lab patients are to notify the Front Desk of any changes.

    o Dual Custody of Children. In cases where parents have dual custody over a minor child, or where there is a legal document assigning rights to one parent, our policy is to assign financial responsibility to the parent who authorizes treatment for the child. This authorizing parent is responsible for paying the guarantor’s share of the treatment costs. If you are in this situation, and there is a legal document assigning financial responsibility to another party, it is your responsibility to make payment arrangements with the other party in advance of the child’s appointment, and to ensure that payment flows through you to AAAI for the treatment.

    o Returned Check Fee. A $35 Returned Check Fee will be assessed for checks that are returned to us by your financial institution for insufficient funds.

    o Missed Appointments/Cancellations. A $25 Missed Appointment fee will be assessed for appointments not cancelled or rescheduled with a minimum of 24 hours advance notice. This fee will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment(s).

Thank you for understanding our policies. Please let us know if you have any questions or concerns.

I have read and understand the office policies and agree to abide by their guidelines:

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Signature of Patient or Responsible Party Date